工作职责：1. Customer Technical Support: a) Support FAE to do customer technical support. b) Support FAE to deal with technical issue for new product. c) Generate and maintain customer technical documents2. Acting as team member to collect customer requirements (key spec, feature, etc.) in NAND product development team. 3. Generate technical document for NAND product. Such as application note.4. Collect competitor product information and support competitor product analysis.5. Technical support for controller partner AVL test.1. 负责客户技术支持 a) 负责长江存储NAND产品支持现场应用工程师完成客户技术支持； b)负责支持现场应用工程师完成新产品的推广同时完成新产品的技术支持； c) 负责撰写和维护公司NAND客户端产品技术文档。2. 负责收集并理解新产品需求（例如，关键参数，新功能等），并将需求在产品规划阶段与研发部门讨论，将客户需求合理有效的传达到产品开发团队，推动产品开发。3. 负责撰写例如应用手册在内的NAND产品相关的技术文档。4. 负责收集竞争对手产品信息，协助内部有效开展竞品分析工作。5. 负责与控制器厂商沟通，为控制器厂商开展平台验证测试等活动提供技术支持。任职资格：1. Bachelor's degree or above in semiconductor, computer, communications or related fields;2. Have 2~8 years of NAND development or technical support experience. Experience in key account technical support is preferred;3. Familiar with NAND function, related technical documents and usage;4. Experience with SSD or eMMC/UFS products can add up to your advantage;5. Having hardware-related knowledge, able to understand hardware circuit principles and related documents;6. Familiar with debug tool such as logic analyzer and oscilloscope.7. Good at communicating and critical thinking strong sense of responsibility and promotion ability;8. Good English reading and communication skills.1.本科及以上学历，微电子/计算机科学/通信等专业优先；2.NAND 开发领域或NAND技术支持等相关工作经验2年及以上，其中有大客户技术支持相关工作经验优先；3.熟悉NAND功能，熟悉相关技术文档，以及掌握NAND相关应用；有SSD，eMMC，UFS 等相关工作经验优先；4.熟悉硬件开发及相关硬件电路方面的知识；5.熟练掌握debug 工具的使用，例如，逻辑分析仪，示波器等；6.具备良好的沟通能力，报告展示、制作能力，以及独立思考能力；7.具备良好的英语听说读写技能，良好的英语口语技能优先。
